Traffic program - News and updates

SAS is continuously evaluating our route network to ensure that we optimize resources and meet demand.

Due to current market conditions we have taken the difficult decision to suspend services to Shanghai.

However, China remains an important market for SAS and we will actively monitor the situation to see if there are future opportunities to restore our presence in this important region, while continuing to serve our customers via other destinations in Asia.

The last flight out of Copenhagen is 7 November 2024 and the last return from Shanghai is on 8 November 2024.

Affected passengers who booked through SAS channels have been informed by email and/or SMS.

Rebooking

We can offer rebooking to our partner airlines Air France (AF) and KLM (KL). Please note that it may take some time before rebooking has been done.

Suggestions for a new itinerary can be viewed in My Bookings.

We apologize for any inconvenience and hope that the new flight(s) will suit you.   

If your new route includes a transfer at another airport, please make sure that you are up to date with the entry requirements both for the destination and transfer point. Kindly make sure to inform all travelers in your booking.   

Here are your three options:  

1. Travel on the new flight(s) we provide as an alternative

If you agree with the new itinerary, you do not have to take any action. If you don’t contact us, we will regard this as an acceptance of the new flight suggestion, which will constitute our new agreement with you. 

2. Rebook to a new flight, free of charge 

Please contact SAS Customer Service for your alternatives under comparable transport conditions. We kindly ask you to do this within 15 days after receiving this message. 

3. Cancel your booking and get a refund 

If you choose not to travel, you can cancel your booking and get a refund. You must contact SAS Customer Service if you decide not to travel. We will process your refund within seven days, for the part(s) of the journey not traveled. Please note that online cancellation and refund is not possible.

You can read more about your rights here: EU Passenger Rights | SAS (flysas.com)   

For travelers to or from USA, read about the rights for air travelers with disabilities here:  https://www.transportation.gov/airconsumer/disabilitybillofrights 

For travelers to or from Canada, read about the air passenger protection rules here:  https://www.flysas.com/ca-en/legal-info/us-canada/canada-air-passenger-protection-rules/ 

Information about National Enforcement Bodies in the EEA