Your flight is delayed

If your flight is delayed, we will inform you as soon as possible by text message and through our app, based on the contact information in your booking. If your flight is significantly delayed and you choose not to travel you may be entitled to compensation.

Make sure the contact details are up to date for all passengers traveling with you. You can review your contact details and your journey in My Bookings

Your rights

Rights to service while you wait

Connecting flights

Delayed overnight

If you need accommodation (and cannot reasonably return home), you are entitled to a hotel room when an overnight stay for one or more nights becomes necessary or when a longer stay than the one you planned becomes necessary. You are also entitled to transport between the airport and the place of accommodation. Expenses for hotel rooms and transport must be reasonable. You are also entitled to two phone calls or to send two emails.

Make sure to keep the original receipts.

Refund of ticket

EU Regulation 261 / 2004

If your flight is canceled due to reason within our control you may be entitled to compensation in line with EU Regulation 261 / 2004

Request EU compensation by filling out our online form

When you're not entitled to EU compensation

If you were notified more than 14 days before your original scheduled departure date.
If SAS can prove that extraordinary circumstances (e.g., weather) caused the cancellation.

You can read more about your rights in our terms and conditions at Conditions of carriage and EU passenger rights.

Note: In general, we do not reimburse consequential costs to a delay, such as the cost of lost work income, pre-paid events and experiences.

Reimbursement of expenses

If you've incurred additional expenses due to a delayed or canceled flight, you can claim compensation through our online form

Make sure to attach a copy of your original receipts.

Good to know

Money-back guarantee

Book now. Decide later. With our flexible 24-hour money-back guarantee, you can cancel your trip at no cost within 24 hours after the booking was made.

Change your ticket

Whether you need to reschedule your travel dates or update traveler names, we have all the information you need.

Cancellation & refund

If you're unable to travel and need to cancel your trip, you may be entitled to a refund. Below you'll find information about ticket refund rules and how to apply for a refund.

Your flight is canceled

If your SAS flight is canceled, we will do our best to take care of you and keep you informed.

Lost & found

If you lost something on your flight with SAS or at the airport, we hope that you’ll get it back as soon as possible.