If your flight was canceled or changed significantly, we’ll refund the ticket price, taxes, and any extra services purchased from SAS. If your trip wasn’t affected, we’ll refer you to your travel agent for a refund based on the ticket rules.
Refunds are usually processed within 7 days. SAS can’t refund products or services bought from your travel agent, such as hotels, rental cars, or service fees.
Once you’ve applied for a refund, we’ll cancel your booking and confirm whether your trip was affected by a cancellation or schedule change.
We’ll then begin processing your refund. You’ll receive an email from [email protected] with a secure, encrypted link where you can enter your bank details. Make sure the email address in your booking is correct under My trips.
Please note that the bank account should be in the same currency as the payment for your ticket and that banks may charge an additional fee for the transaction.
If you have questions or need help, just contact SAS Customer Service.