Air Carrier Access act

Air carrier access act: Summary

You can get a copy of Part 382 from the Department of Transportation by:

Calling the hotline for air travelers with disabilities at 800-778-4838 or 800-455-9880 (TTY)
Calling the Aviation Consumer Protection Division at 202-366-2220 or 202-366-0511 (TTY)
Writing to the Air Consumer Protection Division, C-75, US. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590

Us complaints resolution officer(CRO)

We do everything we can to make your trip as easy and comfortable as possible, whatever your needs or abilities.
In case of a disability related concern in relation to a SAS operated flight from, to or within an airport in the US, the following applies.

If you raise a complaint about discrimination, accommodations or services with respect to a disability, and our local airport staff or booking agents are unable to immediately resolve your issue, you are welcome to ask for SAS’ appointed Complaint Resolution Official (CRO). Our CRO is trained to help solving any issues in compliance with current US accessibility legislations.

Please call our call center 1 800 221 2350 (from US) or 1 201 896 3742 (outside US) for assistance.