Delayed or canceled flight claim

If you incurred any unexpected expenses because your flight was delayed or canceled, you may be reimbursed.

Please note that you can’t apply for a refund for your flight ticket using this form. You can apply for a refund on our Cancellation & refund page.

Booking details

* Required information

Fill in your booking details below.

Flight number *

Departure date *

The trip was booked through a charter operator

Booking reference *

Were you rebooked on another flight?

Yes

Contact to SAS Customer Service

It's always good to keep in touch. We warmly welcome all kinds of feedback whether it is something you'd like to compliment us on or something that hasn't gone so well – your opinions matters.

For fast and safe handling please use our contact form to get in contact with the correct department. By filling in our form we will make sure that we have all information needed to handled your case.

Our form is encrypted and will be the safest way to share your information with us.

If you want to contact us by post, our address is:

SAS
Customer Care
195 87 Stockholm
Sweden

SAS
Customer Care
Roald Amundsens vei 1
2060 Gardermoen
Norway

SAS
Customer Care
Amager Strandvei 392
2770 Kastrup
Denmark

If you need to contact us regarding a future travel or anything urgent you need to contact us by chat or phone.

Alternative dispute resolution – Not happy about how we handled your complaint?

If you for any reason are unhappy with our final response to your complaint, you can refer your complaint to the local consumer body for inquiries. Contact the applicable National Enforcement Body. You can find contact information here. More information about your rights can be found here.

An Online Dispute Resolution platform, set up by the European Commission, also provides access to alternative dispute resolution (ADR).

For the United Kingdom, you can refer your complaint to the Centre for Effective Dispute Resolution (CEDR). CEDR is approved by the Civil Aviation Authority (CAA) and specializes in mediation and Alternative Dispute Resolution (ADR). The CEDR is an independent non-profit organization which evaluates claims and produces written decisions. When a decision is accepted by the customer, it becomes binding for the airline.

You will need to refer your complaint to them within 12 months after our final response.

CEDR can be contacted here:

Centre for Effective Dispute Resolution

100 St. Paul’s Churchyard

London EC4M

United Kingdom

Tel: +44 (0) 20 7536 6000

http://www.cedr.com/

https://www.cedr.com/consumer/aviation/