Flight disruptions
If you are affected by a flight disruption, we will inform you as soon as possible via SMS and/or email, based on the contact information in your booking. Make sure your contact details are updated for all passengers traveling with you. You can review your contact details and your trip in My bookings.
Good to know
Money-back guarantee
Book now. Decide later. With our flexible 24-hour money-back guarantee, you can cancel your trip at no cost within 24 hours after the booking was made.
Change your ticket
Whether you need to reschedule your travel dates or update traveler names, we have all the information you need.
Cancellation & refund
If you're unable to travel and need to cancel your trip, you may be entitled to a refund. Below you'll find information about ticket refund rules and how to apply for a refund.
Your flight is canceled
If your SAS flight is canceled, we will do our best to take care of you and keep you informed.
Your flight is delayed
If your flight is delayed, we will inform you as soon as possible by text message and through our app, based on the contact information in your booking. If your flight is significantly delayed and you choose not to travel you may be entitled to compensation.
Lost & found
If you lost something while traveling with us or at the airport, here’s what you need to know.