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Meet Ture, our cutting-edge AI chatbot, designed to offer a more human-like and efficient experience than ever before.Read more
Vouchers & gift cards
Forms & certificates
Manage everything related to your trip both before and after using the links below. You’ll also find any documents you need to complete for your trip.
Flight disruption certificate
If you require a document for insurance purposes, you can get a flight delay certificate by providing your booking details.
Get receipts
Request a receipt for onboard purchases and tickets bought online, in the SAS App or from SAS Customer Service.
Medical clearance
Complete the medical information form (MEDIF), to receive confirmation that you're fit to fly.
Traveling with oxygen
Fill out this form to bring your own oxygen or concentrator onboard.
Traveling with a group
If you're traveling in a group of 10 or more people, you can make a group reservation.
Claim points from flights
If you haven't received EuroBonus points for a recent SAS flight or with one of our airline partners, you can request them here.
Common questions
View all questions
Flight status
Track your flight's real-time status. Enter cities or flight number to check for delays or cancellations.Check flight status
Good to know
Say hello to Ture!
Meet Ture, our cutting-edge AI chatbot, designed to offer a more human-like and efficient experience than ever before.
Money-back guarantee
Book now. Decide later. With our flexible 24-hour money-back guarantee, you can cancel your trip at no cost within 24 hours after the booking was made.
Change your ticket
Whether you need to reschedule your travel dates or update traveler names, we have all the information you need.
Cancellation & refund
If you're unable to travel and need to cancel your trip, you may be entitled to a refund. Below you'll find information about ticket refund rules and how to apply for a refund.
Your flight is canceled
If your SAS flight is canceled, we will do our best to take care of you and keep you informed.
Your flight is delayed
If your flight is delayed, we will inform you as soon as possible by text message and through our app, based on the contact information in your booking. If your flight is significantly delayed and you choose not to travel you may be entitled to compensation.
Lost & found
If you lost something while traveling with us or at the airport, here’s what you need to know.