Notifications

Plan d’urgence en cas de retard sur le tarmac

Scandinavian Airlines System’s Contingency Plan for Lengthy Tarmac Delays describes what SAS will implement during a lengthy tarmac delay.

SAS’s goal is to make every flight a safe and pleasant experience for our customers. SAS’s Plan will be activated during times when customers on these flights are experiencing tarmac irregular operations involving a lengthy tarmac delay. In most cases the cause of lengthy tarmac delays is outside of SAS’s reasonable control (e.g., weather events, inefficiencies of today’s air traffic control (ATC) systems, government operating restrictions, and airport construction projects). There also may be times when unanticipated flights delays may occur due to airline operations, but no matter what the cause, SAS commits to implement measures under this Plan.

Consistent with DOT regulations, SAS’s Plan covers all SAS scheduled and public charter flights operated to and from the US With respect to SAS codeshare flights operated by another carrier that depart from or arrive at a U.S. airport, the tarmac delay contingency plan of the operating carrier governs as provided for in SAS’s Conditions of Carriage.

This SAS Plan is adopted for all scheduled and public charter flights operated to and from the United States.

  • For all flights covered by this Plan that depart from or arrive at a U.S. airport, SAS will not permit an aircraft to remain on the tarmac at a U.S. airport for more than four hours before allowing travelers to deplane, unless: (i) The pilot-in-command determines there is a safety-related or security-related reason why the aircraft cannot leave its position on the tarmac to deplane travelers; or (ii) Air traffic control advises the pilot-in-command that returning to a gate or another disembarkation point elsewhere in order to deplane travelers would significantly disrupt airport operations.

  • For all flights covered by this Plan, SAS will provide adequate food and potable water no later than two hours after the aircraft leaves the gate (in the case of departure) or touches down (in the case of arrival) if the aircraft remains on the tarmac, unless the pi-lot-in-command determines that safety or security considerations preclude such service.
    For all flights covered by this Plan, SAS will provide operable lavatory facilities, as well as adequate medical attention if needed, while the aircraft remains on the tarmac.

  • For all flights covered by this Plan, SAS will ensure that travelers on the delayed flight receive notification regarding the status of the delay every 30 minutes while the aircraft is delayed, including the reasons for the tarmac delay, if known.

  • For all flights covered by this Plan, SAS will notify travelers on the delayed flight beginning 30 minutes after the scheduled departure time (including any revised departure time that travelers were notified about before boarding), and every 30 minutes thereafter, that they have the opportunity to deplane from the aircraft if it is at the departure gate or at another disembarkation area with the door open if the opportunity to deplane actually exists.

  • SAS has sufficient resources to implement this Plan, when necessary.

  • SAS has coordinated this Plan with airport authorities (including terminal facilities operators, where applicable) at all U.S. airports that SAS serves, including regular U.S. diversion airports.

  • SAS has coordinated this Plan with U.S. Customs & Border Protection (CBP) and the Transportation Security Administration (TSA) at each U.S. airport that SAS serves regularly, including regular U.S. diversion airports.

Conformément au règlement de l’Office des transports du Canada, le plan de SAS couvre tous les vols charter publics et réguliers de SAS opérés à destination et au départ du Canada. Concernant les vols SAS en code partagé opérés par un autre transporteur, dont le point de départ ou d’arrivée est un aéroport canadien, le plan d’urgence en cas de retard sur le tarmac du transporteur effectif s’applique comme dans les cas prévus dans les conditions de transport de SAS.

SAS ne permet pas qu’un appareil reste sur le tarmac d’un aéroport canadien plus de trois heures (3 heures et 45 minutes si le départ est imminent) avant d’autoriser les passagers à débarquer, sauf si : i) il est impossible de les débarquer, y compris pour des raisons en lien avec des situations indépendantes de la volonté du transporteur effectif (telles que, mais sans s’y limiter, pour des raisons de sûreté et de sécurité, de trafic aérien ou de contrôles douaniers).

Lors d’un retard sur le tarmac, SAS fournira aux passagers les aides suivantes, sauf en cas d’impossibilité pour des raisons liées à des situations indépendantes de sa volonté (telles que, mais sans s’y limiter, pour des raisons de sûreté et de sécurité, de trafic aérien ou de contrôles douaniers) :

  • Un accès à des infrastructures de toilettes exploitables ;

  • Une ventilation et une climatisation ou un chauffage appropriés de l’appareil ;

  • Des aliments et boissons, en quantité raisonnable, en prenant en compte la durée du retard, le moment de la journée et l’emplacement de l’aéroport ;

  • La possibilité de communiquer avec des personnes en dehors de l’appareil, si possible ; et

  • Au besoin, SAS veillera à ce qu’une attention médicale adéquate soit disponible.

Lors d’un retard sur le tarmac, les passagers recevront des notifications toutes les 30 minutes afin de les informer du statut du retard. Le transporteur effectif partagera également des informations sur la raison du retard (si elle est connue). Durant les longs retards sur le tarmac, le pilote fera tout son possible pour informer les passagers sur la situation et limiter au maximum le retard sur le tarmac en se coordonnant avec les parties impliquées.