Proud member of SkyTeam

EuroBonus will remain SAS’ loyalty program and the current rules and regulations for traveling on SAS will remain largely the same. Your membership, including your level in the program and points earned, will not be affected. In general, as a EuroBonus member, you’ll still enjoy the same benefits and point earnings based on your membership level when you fly on a Star Alliance airline until 31 August 2024. And from 1 September 2024, you’ll enjoy similar benefits with most SkyTeam airlines.

Below is the latest information about how the move will impact EuroBonus members. We look forward to sharing more details as our journey progresses, with a view to creating a smooth transition to a new alliance with fresh, exciting travel opportunities for our members.

Note: EuroBonus members might encounter issues when adding their EuroBonus number online to their bookings with some SkyTeam partners. Members are advised to ask a check-in agent at the airport to add their EuroBonus number manually in order to get all their benefits and earn EuroBonus points automatically. Customers are also able to make a retro claim for missing points on our website after the flight is completed.

EuroBonus benefits when you travel on a partner airline

For departure up to and including 31 August 2024:

• EuroBonus members flying on a Star Alliance airline will enjoy the same benefits as they do today based on their Star Alliance Silver or Gold status.

For departures from 1 September 2024:

• EuroBonus Silver members will no longer be Star Alliance Silver members, but instead will be SkyTeam Elite members and enjoy all associated benefits when flying on a SkyTeam airline, such as extra baggage allowance and priority check-in.

• EuroBonus Gold members will no longer be Star Alliance Gold members, but instead will be SkyTeam Elite Plus members and enjoy all associated benefits when flying on a SkyTeam airline, such as lounge access, fast track and priority boarding.

• EuroBonus Diamond members will no longer be Star Alliance Gold members, but instead will be SkyTeam Elite Plus members and enjoy all associated benefits when flying on a SkyTeam airline, such as lounge access, fast track and priority boarding.

Note: Due to technical reasons, EuroBonus members will not initially be able to enjoy all Elite or Elite Plus benefits on the following airlines: Middle East Airlines, Aeromexico and Aerolineas Argentinas. We are working hard to enable it as fast we can and will notify you as soon as it is available.

Read more about SkyTeam Elite and Elite Plus benefits

Earning EuroBonus points when you travel on a partner airline

For departures up to and including 31 August 2024:

• EuroBonus members flying on a Star Alliance airline will earn Basic points just as they do today.

• Until 30 November 2024, EuroBonus members will be able to claim missing points for flights on Star Alliance airlines that they have completed up to and including 31 August 2024. After 30 November 2024, it will no longer be possible to claim missing points for flights on Star Alliance airlines. This also applies to flights taken on Singapore Airlines up to and including 31 August 2024. To avoid having to claim missing points, make sure your EuroBonus number has been added to your booking before departure.

For departures from 1 September 2024:

• EuroBonus members will no longer earn EuroBonus points when flying on a Star Alliance airline, but instead earn Level and Bonus points when flying on most SkyTeam airlines. One exception is Singapore Airlines on which you'll continue to earn Bonus and Level points after 1 September. More details about earning points will be provided on SAS’ EuroBonus partners page

• EuroBonus members will be able to claim missing points for flights departing from 1 September 2024 on most SkyTeam airlines and Singapore Airlines at the earliest 8 days and at the latest 6 months after the flight.

Using EuroBonus points to travel on partner airlines

On Star Alliance airlines

Bookings:

• Until 31 August 2024, EuroBonus members will be able to book Bonus trips on Star Alliance airlines using the Star Alliance Bonus Trip booking tool, even if the travel date is after 31 August 2024.

• No new bookings on Star Alliance airlines will be allowed after 31 August 2024.

• Valid Amex 2-for-1 vouchers can be used for Star Alliance Bonus trip bookings until 31 August 2024.

Rebooking:

• Until 31 August 2024, you can rebook your Star Alliance Bonus trip until 24 hours before the departure of the outbound flight, subject to availability, just as today, even if your departure date is on or after 1 September 2024. Once you’ve started your trip, however, you will not be able to rebook your return trip.

• From 1 September 2024, you can rebook your Bonus trip to an SAS or certain SkyTeam airline flights (subject to availability) by contacting SAS Customer Service. In practice, this means canceling your original flight and booking a new trip on a SkyTeam airline. In this case, no new booking or administration fee will be applied. Just as today, you can rebook your trip up to 24 hours before the departure of the outbound flight. Please note that you can’t rebook your return flight once you’ve started your trip. Both the outbound and return trips will need to be rebooked on an SAS or SkyTeam flight (subject to availability). If applicable, any difference in the point price from the original booking will be charged/refunded from the original account.

• Just as today, if any points used in your original booking have expired by the time you rebook your trip, new points will be taken from the original EuroBonus account.

• Just as today, any expired vouchers and coupons used in your original booking will not be applied to your new booking.

Cancellation:

• You can cancel your Star Alliance Bonus trip at any time (until 31 August 2024 and after 1 September 2024) just as today, up to 24 hours before the departure of the outbound flight by contacting SAS Customer Service. Once you’ve started your trip, however, you can’t rebook your return trip.

• All non-expired points and valid vouchers will be returned to the original EuroBonus account.

On SkyTeam airlines

Bookings:

• From 1 September 2024, you’ll be able to use your EuroBonus points to book award flights on most SkyTeam airlines for travel from 1 September 2024.

• You’ll also be able to use an Amex 2-for-1 voucher when booking an award flight on most SkyTeam airlines.

• Premium Economy award tickets will be introduced in early 2025.

Rebooking:

• Award flights booked on SkyTeam airlines will be rebookable until 24 hours before the departure of the outbound flight, subject to availability.

• Just as today, if any points used in your original booking have expired by the time you rebook your trip, new points will be taken from the original EuroBonus account. Any expired vouchers and coupons used in your original booking will not be applied to your new booking.

Cancellation:

• You’ll be able to cancel your award flight on a SkyTeam airline just as today, up to 24 hours before the departure of the outbound flight. All non-expired points and vouchers will be returned to the original EuroBonus account.